Privacy
We respect your privacy, and we are committed to controlling the collection, use and disclosure of the personal information provided by our travellers. In order to create personalized travel experiences, we ask for a variety of information from our travellers prior to their trip, and in return we promise to protect the information and ensure that it stays confidential.
In order to better protect your privacy, this notice explains our online information practices and the choices you can make about the way your information is collected and used.
WHAT IS PERSONAL INFORMATION?
"Personal information" is personally identifiable information such as your name, residential address and e-mail address and includes information about your trip history, credit information and billing records, service and recorded complaints. It also includes travel specific information such as dietary restrictions, health details, passport information and various travel preferences ranging from flight seating to room preferences.
Personal information is collected by Aqua only when you specifically and knowingly choose to provide it us (either electronically or over the phone), such as when you request a brochure, book a a rental, enter a promotion or otherwise choose to receive information, products or services from Aqua Retreats. We may also receive personal information from our business partners and other third parties provided that such third parties confirm to us that they have obtained your consent to the disclosure of your personal information.
Publicly available information, such as a public directory listing of your name, address, telephone number and electronic address, is not considered personal information.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect and use your personal information primarily for the purpose of providing you with the travel-related products and services that you have requested from us.
Your personal information is also used to communicate with you about your account and to provide you with information related to other Aqua products and services. If you indicated that you were interested in receiving offers or information from selected Aqua partners, your personal information would also be used to contact you or to send you e-mail materials and other mailings about products and services that might be of interest to you. You always have the option, however, to tell us not to share your personal information or to exclude you from offers for other products or services.
If you enter a contest or other promotion offered by Aqua or on a Aqua website, your personal information will be used to administer the promotion, including the use of your name and selected other information for the purposes of contacting, announcing and promoting the winners of the promotion.
We may also contact you from time to time to conduct market research and surveys in an effort to continually improve our product and service offerings.
Unless you specifically authorize us to release your personal information, or release is required or permitted by law, Aqua will not sell, lease or trade your personal information to other third parties.
Anonymous or "non-personal" information gathered by Aqua through our websites may be used for technical, research and analytical purposes. Information collected through surveys, existing files and public archives may be used by Horizon to analyze our markets and to develop or enhance service offerings.
We will only ask for information about you that we need and will only ask for it when we need it. When we ask you for the information, we will explain to you why we need it and what we are going to do with it.
We will seek your prior consent to the collection, use and disclosure of the information as required by applicable privacy legislation. Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice. If our intended disclosures or uses of information change, we will notify you accordingly.
Your personal information will not be used for any other purpose without your consent.
DISCLOSURE
To enable us to more efficiently provide the products and services you have requested from us, Aqua may share your personal information with selected third parties who are acting on our behalf as our agents, suppliers or service providers. Such third party service providers are provided only with such information as is necessary in the circumstances (i.e. your passport information and room preferences may be disclosed to our local operators and hotels for the purpose of speeding up the check in process, etc). Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.